Refund and Returns Policy

Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us  within 14 days of purchase in the original packaging to the address below

Your crafty

22 weir place, Kirton, Suffolk, IP10 0QA

Refunds

Once your returned items have been received, your refund will be processed within 3-5 working days. Your refund will be processed via the same method of payment that you used to pay for your order.

Exchanges

We are able to exchange any orders placed online for the same amount you paid for the original item. You’ll need to return your item in its original, unused condition using one of the returning it to us my using our address